Frequently Asked Questions
Everything you need to know about your Li-Ning sports gear and orders.
How do I determine my correct size for Li-Ning footwear?
Li-Ning shoes typically follow standard international sizing, but performance models may have a snug fit for stability. We recommend consulting our detailed Size Guide and measuring your foot in centimeters to ensure the most accurate fit for professional play.
What is the typical shipping time for professional sports equipment?
Orders are processed within 1-2 business days. Standard shipping generally takes 5-10 business days, while express shipping options are available at checkout if you need your gear ready for an upcoming tournament.
Does Li-Ning offer a warranty on professional badminton rackets?
Yes, we offer a limited manufacturer warranty on rackets against structural defects. Please note that the warranty does not cover string breakage or damage resulting from racket-to-racket collisions or improper restringing.
What is your return policy for apparel and shoes?
We accept returns within 30 days of delivery, provided the items are in their original, unworn condition with all tags and packaging intact. For hygiene reasons, certain items like socks and undergarments cannot be returned.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also track your status directly through your Li-Ning account dashboard.
Are the products sold on this site authentic Li-Ning gear?
Absolutely. This is the official store, and all products—from our Way of Wade basketball line to our professional badminton series—are 100% authentic and shipped directly from our authorized distribution centers.